Our mission & values

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential.

Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Mother and baby girl seated outside next to a planter in front of a white fence. Mother is holding baby in a standing position on her lap. Baby is grinning at the camera and mother is kissing baby on the cheek.

At Bay Cove, we believe in…

Worth — There are no “throwaway people.”
Respect — We serve everyone with dignity.
Potential — Activate hope, inspire action.
Persistence — We don’t give up on anyone.

Our guiding principles

  • Everyone has value

    We believe that everyone has value. We especially welcome those individuals other organizations are unable to help - persons with multiple diagnoses, a history of treatment failures and a total inability to pay for services.

  • Individualized services

    Our services are outcome-focused, individualized and designed to build on the strengths of the whole person.

  • Personal dignity

    We recognize that we can best honor the dignity of all individuals by helping them to make their own choices as they seek independence, wellness and a better quality of life.

  • Exemplary training & development

    The strength of our services relies on the talents and expertise of our staff. We provide exemplary staff training and professional development opportunities, understanding that ongoing learning is essential to quality improvement.

  • An affirmative work environment

    Our organization's leadership makes use of a participatory management style that includes input from staff throughout the agency and fosters an affirmative work environment, where open communication, honesty, professionalism, teamwork, and integrity are key.

  • Community partnerships

    We work in close partnership with the individuals and families we serve. Our commitment to working in partnership extends to our neighbors, affiliated organizations, our funding sources, and the larger community.

  • Fiscal responsibility

    We operate all of our programs in a fiscally responsible manner. This practice guarantees the financial health and stability of our organization and ensures that client services will be maintained at a highly professional level.

Where your money goes

90 cents out of every dollar we receive goes towards direct services.

The tangible impact of your donation:

  • $2,500 provides 12 months of therapeutic toddler care in our Early Intervention program

  • $500 buys a tablet for a nonverbal person with developmental disabilities

  • $250 provides a day of inpatient detox for someone beginning their recovery at Andrew House

  • $25 pays for infant formula for new mothers recovering from opioid addiction

  • $10 buys a blanket for a person experiencing homelessness